Refund policy

Return and Refund Policy (Last Updated: December 3, 2024)

At Amarela Roastery, we are committed to providing you with the best quality products. While we generally do not accept returns unless there is a quality issue, we are happy to assist you with any problems regarding your order. Please read our policy carefully to understand our return and refund process.

Returns

We accept returns only if there is an issue with the quality of the product you received. If you believe your item is damaged, defective, or not as described, please contact us within 7 days of receiving your order. You can reach us at nadim@amarelafoods.com to initiate the return process.

Refunds

Refunds will be processed if the product is found to be defective or damaged upon arrival. Once we receive the returned item, we will issue a full refund to your original payment method. If you qualify for a refund, please note that the amount may take 5-7 business days to reflect in your account, depending on your payment method.

Return Shipping

If your item is eligible for a return due to quality issues, we will cover the return shipping costs. However, if the return is due to a customer error (e.g., incorrect order placed), the customer will be responsible for the return shipping fees.

Non-Returnable Items

Due to the nature of our products, we do not accept returns or offer refunds for items that are consumed or used (e.g., food or beverages that have been opened). We encourage you to carefully review your order before completing your purchase.

How to Initiate a Return

  1. Contact us within 7 days of receiving your order at nadim@amarelafoods.com.
  2. Include your order number, a description of the issue, and photos (if applicable).
  3. Once your return is approved, we will provide instructions on how to return the item.

Exchanges

We do not offer exchanges. If you received a defective or incorrect item, please contact us for a refund or a replacement (if available).

Questions?

If you have any questions or need assistance, please contact us at nadim@amarelafoods.com.